Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all Times.

 

The time frame for order delivery is divided into two parts:

Processing time: order verification, tailoring, quality check and Packaging. All orders are sent to the manufacturer for dispatch within 48 hours after the order is placed.

Shipping time: You can expect your order usually within 2-3 working days for orders placed within Germany, 3-7 working days for those placed within the EU, Switzerland, and Norway. Orders within the US will usually be delivered within 7-14 working days after receiving your order confirmation. Deliveries to all other territories, especially overseas destinations, will take at least 3-6 weeks at the moment due to very limited transport capacities. Please note that we don’t ship on weekends and public holidays. Deliveries are usually not made on Sundays and other public holidays. We will try to inform you of any unexpected delays.

*Please note that these are estimated delivery times only, therefore there is not guaranteeing delivery dates.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipment confirmation & order tracking

You will receive a shipment confirmation email or sms once your order has shipped containing your tracking number(s). The tracking number will be active within 48 hours.

 

Customs, duties and taxes

Jovo Design is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

*usually there are no additional import costs imposed on customers. However, we cannot guarantee that this will not happen. In the rare event that this occurs (depends on locations, item purchase, and manufacturer).